Overview
Customer Service Representative – Galway – 17:00 to 01:00, Monday to Friday. Hybrid options available. Based in Galway.
Responsibilities
* Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
* Resolve issues related to orders, products, refunds, commissions, and accounts.
* Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while maintaining customer satisfaction.
* Provide detailed information on company policies, promotions, and compensation structures.
* Stay updated on the company’s products, business model, and compliance protocols.
* Process refunds, exchanges, and adjustments in line with company guidelines.
* Record customer interactions accurately and escalate complex cases to the appropriate team.
* Assist brand partners with navigating back-office systems and understanding their earnings and orders.
* Represent the company in a knowledgeable, professional, and courteous manner.
* Collaborate with other departments to provide a seamless experience for customers.
* Adhere to company procedures and industry regulations to ensure compliance.
Additional Responsibilities
* Complete all required training and adhere to established policies and procedures.
* Carry out other duties as assigned.
Requirements and Qualifications
* Native speaker of one or more languages.
* Proficiency in both spoken and written English.
* Strong communication skills.
* Excellent problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
* Exceptional telephone and customer service skills.
How to Apply
Please apply today or contact [email protected] with an updated CV and any queries.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Staffing and Recruiting
#J-18808-Ljbffr