At Dean Group, we design and operate hotels that are rich with character and rooted in culture - from our flagship The Dean hotels to one-of-a-kind independents. Born in Dublin, we've grown into a global collection spanning Europe and the US. Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.
We are currently seeking an experienced Host to join the team in Collins Club at The Leinster Hotel, Merrion Square, Dublin 2. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you
Key Areas
The first point of contact for all guests arriving at Collins Club
Creating a warm, welcoming, and memorable first impression
Managing reservations and floor plans through OpenTable
Supporting overall guest flow and table coordination during service
Acting as a key communication link between guests and front-of-house operations
Maintaining a high standard of presentation and ambiance at the front-of-house desk and entrance area
Job Purpose
As Host at Collins Club, you are the first and lasting impression of the guest journey. This role is perfect for someone with a bubbly personality, a genuine love for people, and an eye for detail. You will greet guests, manage the reservation book, and coordinate seating to ensure smooth and elegant service delivery.
The Host is a vital part of the guest experience, responsible for creating a polished and energetic atmosphere that reflects the premium, boutique standard of The Leinster Hotel. Working closely with the restaurant and events teams, you'll be central to delivering both seamless service and warm hospitality.
This is a part-time role, requiring availability for 3 shifts per week. Flexibility to work weekends and special events is essential.
Key Deliverables
Guest Experience & Front Desk Presence
Greet guests with charm, energy, and professionalism upon arrival
Ensure all guests are attended to promptly and personally
Provide accurate information about menus, dining options, and guest amenities
Set the tone for a relaxed yet refined dining experience
Maintain a strong presence at the front of house throughout service
Reservation & Table Management
Manage bookings, confirmations, and guest requests via OpenTable
Organise and adjust table plans to maximise efficiency and service flow
Log special occasions, preferences, and repeat guest information
Ensure booking data is accurate, up to date, and reflective of business needs
Answer guest enquiries via phone and email in a timely, professional manner
Service Coordination & Communication
Act as a central point of communication between reception, floor staff, and management
Support the Sales & Events team by greeting VIPs and hosting restaurant show rounds
Respond to OpenTable reviews and guest feedback where appropriate
Assist the front-of-house team on the floor during peak times or guest transitions
Preferred Experience
Experience in a host, reservations, or front-of-house role in a restaurant or hotel
Proficient with OpenTable reservation system
Fluent in English with excellent written and verbal communication skills
Engaging personality with a naturally welcoming approach
High level of personal presentation and professionalism
Ability to multitask, stay calm under pressure, and remain organised
Previous experience in a high-end or boutique hospitality environment is a plus
Benefits:
* Global discounted staff room rates across the group
* 50% off Food and 25% Beverage across the group
* Accrued Annual Leave with Service
* Friends and Family discount
* Gym Membership Discounts*
* Continual training and development
* Career progression within the Group
* Gratuities *
* Meals on shift
* Bike to work scheme
* Taxsaver for travel
* Refer a friend scheme
* Wellness at work events and access to wellness platform
* Employment Assistance Programme
* Group discounts for cinema tickets, shopping deals etc
* Team appreciation days
* Service recognition
* Regular fun-filled activities and gatherings for all teams across the group
* Applicable to certain positions
Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group
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