Job Overview
We are seeking a highly skilled Operations Support Specialist to join our team in the Hungarian market.
The ideal candidate will have a strong background in customer support and community management, with excellent analytical and problem-solving skills.
Main responsibilities include:
* Investigating and resolving reported issues via ticketing system
* Enforcing community standards by monitoring reports of abuse on the site
* Becoming knowledgeable about client products and services
* Using market-specific knowledge to find scalable solutions to improve community support
* Gathering and analyzing data to develop ways to improve user experience
* Recognizing trends and patterns and escalating issues outside company policy to the global team
Required skills include:
* Strong personal resilience in a pressured and fast-paced environment
* Strong interpersonal skills and empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritize, and solve problems as part of a team
* Effective time management and prioritization skills
* Ability to consistently hit KPIs on time
Language requirements include:
* Fluent near-native level (C1-C2) of Hungarian in oral and written communication
* Advanced level of English (C1)