Job SpecificationJob Title:Retail ManagerCompany:Musicmaker LTDLocation:Exchequer Street, Dublin 2 – Creative QuarterReports to:General ManagerManages:Up to 16 staff (full-time & part-time)Role PurposeTo lead the day-to-day retail and back-office operations of Musicmaker, ensuring an exceptional in-store experience, strong commercial performance, effective stock control, and a motivated, high-performing team. The role bridgesfront-of-house leadershipwithoperational excellence, including stock, logistics, and e-commerce coordination.Key ResponsibilitiesRetail & Customer ExperienceLead by example on the shop floor, delivering outstanding customer serviceMaintain Musicmaker's reputation as a best-in-class, award-winning retailerDrive sales performance, conversion, and average transaction valueEnsure visual merchandising standards are consistently highHandle escalated customer queries professionally and effectivelyPeople ManagementManage, motivate, and develop a team of up to 16 staffSupport creation of rotas in line with trading patterns and labour targetsRecruit, onboard, train, and performance-manage staffConduct regular check-ins, reviews, and coachingFoster a positive, energetic, music-led cultureStock Control & OperationsOversee goods inwards and outwardsMaintain accurate stock levels across in-store and online systemsManage stock counts, discrepancy investigations, and reportingLiaise with suppliers and distributors where requiredEnsure smooth logistics between shop floor, stock room, and e-commerceE-commerce & Back OfficeWork closely with the admin team to ensure stock accuracySupport online order fulfilment and click & collectIdentify operational improvements between retail, online & distro channelsUse systems and reporting to improve efficiency and marginCommercial & ReportingTrack KPIs including sales, margin, labour, and stock turnProvide regular operational updates to senior managementContribute ideas for growth, efficiency, and customer engagement