Regional IoT Manager Job Summary:
This role oversees the execution and oversight of Smart Building Solutions across a designated region, ensuring alignment with sustainability objectives. The Regional IoT Manager owns technical operations, vendor performance, project delivery, and compliance.
* Ensure technical operations meet Microsoft's standards for performance, security, and compliance.
* Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.
* Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely delivery.
* Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.
* Conduct site audits, service ticket reviews, and corrective action implementation.
* Maintain compliance with Data Privacy and regional regulatory requirements.
* Manage documentation for regional IoT systems, including SOPs and escalation protocols.