Job Summary:
We are seeking a highly motivated and organized Assistant Front of House Manager to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment, overseeing the front office operation to deliver exceptional guest experiences.
The successful candidate will be responsible for assisting the Front Office Manager in supervising the front office team, ensuring that they are prepared and informed to deliver outstanding service from check-in through check-out. The role involves evaluating guest satisfaction levels and monitoring trends to drive continuous improvement.
Key Responsibilities:
* Assist the Front Office Manager in overseeing the entire front office operation to maintain high standards
* Evaluate levels of guest satisfaction and monitor trends to drive continuous improvement
* Recognize regular and VIP guests and promote the hotel's loyalty scheme
* Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
* Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
* Monitor the appearance, standards, and performance of the front office team members with an emphasis on training and teamwork
* Ensure team members have current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Requirements:
* Previous supervisory experience in front office within the hotel/leisure/retail industry
* High level of IT proficiency
* High level of commercial awareness and sales capabilities
* Excellent leadership, interpersonal, and communication skills
* Accountability and resilience
* Commitment to delivering a high level of customer service
* Ability to work under pressure and flexibility to respond to a variety of work situations
* Ability to work on your own and as part of a team
Benefits:
* Travel opportunities: up to 30 nights per year at discounted rates and 50% off F&B in Hilton hotels around the world
* Plus up to 70 nights of discounts for your family and friends
* Team Member Gym – a dedicated team member gym with free access 7 days a week
* Benefit – discounted rates for Conrad team members across a wide range of high street retailers
* Development – Hilton has numerous learning and development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
* Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
* Maternity & Paternity – paid leave for those that qualify
* On shift – complimentary meals on duty and uniforms provided
About Us:
We are one of the best 5-star luxury hotels in the country, offering smart luxury travelers inspiring connections and intuitive service in a world of style.
We aim to empower and bold working teams, committed to delivering exceptional guest experiences.