Client Care Coordinator Job Description
At Platinum Homecare, we are seeking an experienced Client Care Coordinator to join our team in Blanchardstown. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of care services to our clients.
Job Responsibilities:
* Coordinate care assistants' schedules on a daily basis.
* Address operational issues arising from customer care calls.
* Ensure all clients have a permanent care team assigned to them.
* Deal with scheduling queries and respond accordingly.
* Provide emergency cover until 10am the next working day.
* Inform clients of time changes.
* Assign schedules two weeks in advance.
* Verify weekly allocated hours.
* Liaise with the Care Manager on start dates for new carers.
* Complete reports on the shared drive by 12pm on the last working day.
* Ensure all shifts are covered two weeks in advance.
* Conduct weekly reporting.
Required Skills & Qualifications:
* One year of Office Administration experience.
* Strong organisational skills.
* Able to work independently.
* Healthcare experience is an advantage.
* One Touch experience is an advantage.
Benefits:
* Competitive salary based on your experience.
* Ongoing training and support to help you succeed in your role.
* Career development opportunities that can help you grow and develop with our company.
* Supportive work environment.