Job Title: Customer Service Assistant
This role involves providing high-quality customer service to the public. You will be responsible for collecting information from customers, accurately capturing details on systems, and advising them on various housing-related matters.
About the Role:
* You will work as part of a team in Ballymena, Northern Ireland, serving customers face-to-face or over the phone.
* Your main duties will include:
* Capturing accurate customer information on our systems;
* Providing advice on housing benefits, universal credit payments, repair requests, and other related services;
* Assisting with reporting repairs and provision of documentation;
* Signposting customers to other officers or departments where necessary;