Job Title:
Customer Service Assistant
Department:
Retail
Reporting to:
Shop Manager
Location:
Portlaoise
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.
The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business and, on occasion, you may be required to manage the operations of the shop.
Key Responsibilities
Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
Step up and guide shop operations in the absence of the Shop and Assistant Manager, including being responsible for:
Opening and closing the shop
Managing and guiding the shop team
Cash management procedures
You will have the opportunity to manage on occasion, which will lead to further development opportunities.
Combine working in a fast-paced retail environment while undertaking training/on-the-job supports to continuously upskill and progress within the company.
Provide an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions through the EPOS system in a timely manner.
Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
Work under pressure and remain calm, constantly looking for ways to improve yourself and the shop.
Maintain shop presentation standards to a high quality throughout your working day.
Ensure that all procedures (safety, compliance and shop operations) are always followed.
Passionate about working within a team environment.
Adhere to Social Responsibility duties.
Introduce customers to our many in-shop and online offerings/products.
Essential Skills and Experience
Customer service focused
Operate with trust and integrity
Flexibility as business operates 7 days a week
Adaptable to shop environment
Great attention to detail and strong numeracy skills
Enthusiastic people person who can work on own initiative and as part of a team
A keen interest in sporting industry/events and confidence to build rapport and relationships with customers
Ambitious and driven to progress within the company
Promote the company brand and be results focused
Excellent communication skills
Problem-solve and think creatively
Organised, reliable and dependable
Proven good cash handling approach
Desirable Skills and Experience
Industry/retail experience welcomed but not essential; full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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