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Purpose Statement
To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.
Experience
Minimum/IdealMinimum of 3 - 5 years' experience in Quality management or a relative field in an Innovative environment.Minimum 3 years' experience in leading a team in a fast-paced environment.Function specific experience: Stakeholder relationship engagement and management Responsible for delivery in a high performing, continuous development environmentExperience in managing large teams and complex projectsProficiency in Amazon Connect or related speech analytics tools
Qualifications (Minimum)Grade 12 National Certificate / VocationalA relevant qualification in Business Administration or Project Management
Qualifications (Ideal or Preferred)Bachelor's Degree in AWS Data Analytics Speciality or Project ManagementA relevant degree in Information Technology
Knowledge
Minimum/IdealRegulatory requirements, compliance standards in an operational environmentBasic data analyticsPeople/team leadership practices and principlesGeneral operations management practices and principles and stakeholder and client managementHR principles and processes.Client service principles and practices.Liaising with 3rd party providers
SkillsAnalytical SkillsAttention to DetailCommunications SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Decision making skillsInfluencing SkillsInterpersonal & Relationship management SkillsLeadership SkillsNegotiation skillsPlanning, organising and coordination skillsPresentation SkillsProblem solving skillsProject Management Skills (Methodolgy Specific)Reporting Skills
Conditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.