Job Description:
The role of Deskside Support Engineer involves providing technical support for desktops, laptops, mobile devices, printers and other peripherals. This includes troubleshooting and resolving hardware, software and network issues in a timely and efficient manner.
In this position, you will be responsible for assisting with installations, upgrades and configurations of hardware and software as well as collaborating with remote teams to escalate more complex issues when necessary.
Maintaining accurate records of all incidents and support requests via the ticketing system is also an essential part of the job. Ensuring high levels of customer service and satisfaction at all times is paramount.
Required Skills & Qualifications
* A minimum of 3 years' experience in a Level 1 IT support or helpdesk role;
* Strong troubleshooting skills in hardware, software and network environments;
* Familiarity with Windows operating systems Microsoft Office Suite common IT hardware;
* Excellent communication interpersonal skills customer-focused approach;
* Ability to manage time effectively prioritize tasks fast-paced environment;
,