IT Support Engineer Role Summary
PFH Technology is seeking a skilled IT Support Engineer to join our growing team. This is an excellent opportunity for a motivated individual to develop their career in a dynamic and supportive environment.
About the Job
This role involves providing technical support to clients across various locations, including onsite support. The successful candidate will have strong analytical and problem-solving skills, with the ability to work independently and as part of a team. They will be responsible for installing and configuring computer hardware and peripherals, operating systems, and applications, as well as managing partitions, formatting drives, and troubleshooting system problems.
Responsibilities
* Install and configure computer hardware and peripherals, operating systems, and applications
* Manage partitions, format drives, and troubleshoot system problems
* Provide onsite support to clients at various locations
* Liaise with coordinators to receive upgrade schedules and manage any issues that arise
* Escalate issues where necessary to the technical point of escalation
* Prioritize and manage service desk calls in a timely manner
* Establish and maintain good working relationships with customers and end-users
* Troubleshoot hardware faults and refer them to third parties when necessary
* Diagnose and solve software faults
* Complete post-upgrade forms or checklists for the central team
Requirements
* Minimum 1 year's experience in an IT Support environment
* Excellent written and oral communication skills
* Proven ability to organize work in an organized manner
* Self-starter with a willingness to take responsibility
* Ability to interact with key stakeholders in a professional manner
* Third-level education qualification preferable
* Professional certificates such as Comptia, Microsoft, Cisco preferable
Benefits
* Opportunity to develop your career in a dynamic and supportive environment
* Chance to work with a nationwide network of over 750 dedicated professionals
* Variety of roles available within the company
* Continuous training and development opportunities
Others
* We are an equal opportunity employer and value diversity at PFH
* We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status
* We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process
How to Apply
Please submit your application, including your CV and cover letter, to us.