Job Opportunity
We are seeking a highly motivated leader to drive our team's success.
* Lead the team and ensure the department maintains exceptional standards of Quality, Service, and Cleanliness.
* Develop and train team members to deliver outstanding customer experiences.
* Ensure food preparation, presentation, and service meet the highest standards.
* Continuously innovate to increase sales and operational efficiency.
* Roster shifts and oversee the operational running of the department.
Key Responsibilities:
* Establish a positive working environment within the team.
* Motivate and monitor team members to ensure they are competent in their roles.
* Achieve all key performance indicators (KPIs) and targets set by management.
* Ensure up-to-date HACCP documentation.
* Maintain high health and safety standards through regular audits.
* Address customer complaints promptly and efficiently.
Employee Benefits:
* 60% Staff Discount
* Peer Awards Scheme
* Employee Referral Scheme
* Free On-site Staff Parking
* Excellent Career Progression Opportunities
* Bike to Work Scheme
Requirements:
* Customer Focus: Prioritize customer satisfaction above all else.
* Passion for delivering exceptional service levels.
* Ability to address and resolve customer concerns.
* Excellent knowledge of HACCP hygiene systems and food safety practices.
* Personal Drive: Self-motivated with a focus on achieving results.
* Attention to detail is essential.
* Integrity: Maintain honesty and respect in all interactions.
* Teamwork: Collaborate effectively with colleagues and customers alike.
At least 2 years' experience in a Supervisor/Team Leader position required.