Job Title: System Infrastructure Specialist
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Job Description:
This role will require the operation, implementation, and optimization of existing and new infrastructure in multiple global data centers. The individual will lead a team responsible for support, administration, monitoring, troubleshooting, and participating in various projects to enhance service and productivity.
Key Responsibilities:
* Provide advanced support to delivery teams on escalated issues.
* Generate root-cause analysis related to critical incidents and problems.
* Engage with vendors for support, updates, and planning as required.
* Take ownership of designated technologies covering Citrix environment and platforms.
* Review and ensure all internal documentation is kept current and shared centrally with the rest of the team.
* Ongoing evaluation of the infrastructure and plan for future capacity and technology changes needed to the environment.
* Partner with key stakeholders to create infrastructure solutions to meet business needs.
* Prepare documents that define SLAs, SOW, and other business requirements in accordance with the business needs.
* Directly manage a 24x7 support team.
Required Skills and Qualifications:
Must have in-depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex infrastructure environments.
Citrix Certified Professional not required but helpful.
Five years of experience working in an ITIL managed environment.
Expertise in entire Citrix product offering required.
Netscaler, XenApp, XenDesktop, and legacy Citrix products experience necessary.
Ability to work in tandem with customers, project managers, and other engineers to develop customized, managed infrastructure.
Detailed knowledge of Windows Server operating systems and networking required.
Implementation and migration experience with medium to large infrastructure environments for enterprise customers necessary.
Excellent written and verbal communication skills for client and senior leadership interaction.
Skills: Team Lead Infrastructure Lead