Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit Discover YouAt Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.Discover your next exciting career opportunity….We are seeking a dynamic Retention Sales Manager fluent in English to join our team at Trend Micro on a 12 month contract basis. This role focuses on managing our existing customer base while driving two critical outcomes: protecting Gross Revenue Retention (GRR) and accelerating Vision One platform modernization.You'll combine customer expertise with sales acumen to lead modernization conversations, transitioning customers from end-of-life solutions to our Vision One platform. We need someone with strong business instincts who can identify migration opportunities, articulate platform value, and execute strategic initiatives that protect and expand Annual Recurring Revenue (ARR).Job SummaryThe UKI Retention Manager will manage our existing customer install base to protect Gross Revenue Retention (GRR) while accelerating Vision One platform adoption. This role ensures customers maximize value from current solutions and successfully modernize from legacy products, driving Annual Recurring Revenue (ARR) growth through proactive engagement and strategic account management.Responsibilities include managing escalations, achieving retention targets, and executing cross-functional collaboration with account teams and channel partners to deliver seamless customer experiences that enhance loyalty and expand revenue opportunities.Customer Value ManagementKey Responsibilities for a Retention ManagerFocus on the existing Customer Install base to ensure they are deriving maximum value from the solutions.Proactively manage and resolve any escalations to maintain high Customer satisfaction.Platform Value RealizationEnsure customers derive maximum value from Vision One platform capabilities through consultative engagementIdentify and activate underutilized Vision One modules to increase platform stickiness and retention ratesStrategic Platform ModernizationDrive proactive modernization conversations with existing customers to migrate from legacy/end-of-life solutions to Vision One platformLeverage customer deployment data and usage analytics to identify optimal migration opportunities and timingUtilize Vision One credit consumption modelling to present compelling business cases for platform adoptionGross Revenue Retention (GRR) VigilanceMaintain laser focus on protecting and growing GRR through proactive risk identification and mitigationMonitor early warning indicators of customer churn risk and implement immediate intervention strategiesAchieve regional GRR targets through systematic retention planning and executionDevelop and execute customer success plans that directly tie to GRR protection objectivesCollaborate with Customer Success and Account Management teams to ensure seamless retention workflowsCollaborate with the account team to review Customers due for renewal and address Customers at risk of churnProactive Customer EngagementLeverage existing deployment data to engage proactively with CustomersAim to retain and grow Annual Recurring Revenue (ARR) by addressing Customers' needs and opportunities and any pain points.Quotation And Pipeline ManagementIssue quotations in a timely manner to support sales processes. Proceeding customer Modernisation conversations.Manage the sales pipeline effectively to ensure consistent and predictable revenue flow.Revenue Planning And ForecastingComplete accurate revenue planning and forecasting to inform strategic decisions.Ensure forecasts are timely and reflect the current market and customer status.Channel EngagementEngage with Channel teams to scale retention efforts through channel partnerships.Collaborate with channel partners to enhance retention motions and expand Customer reach.KPI Reporting And Market AnalysisReport on key performance indicators (KPIs) to track progress and identify areas for improvement.Analyse market opportunities and challenges to inform retention strategies and business decisions.Number of customers successfully migrated to Vision One platform quarterlyVision One credit consumption growth across customer baseIT Skills And MigrationsDemonstrate strong IT skills, particularly in managing migrations of existing Customers to our platform and Vision One.Ensure seamless transitions and integrations to enhance Customer experience and satisfaction.By focusing on these key responsibilities, the Retention manager will play a crucial role in maintaining and growing our Customer Install base, ensuring long-term satisfaction and loyalty.You AreStrong in communication and negotiation skills, confidently taking ownership of your territory.Empathetic, with a positive attitude and a desire to help our customer reach their goals.Effective in managing your time and successfully managing your pipeline, as well as accurately forecasting revenue using our CRM tools.Capability to work within our high-energy sales team environment and a desire to work collaboratively within the team for broader success.Interested in Cyber Security.You HaveExperience in sales, ideally within a channel environment in the software or technology industries.Strong organizational and time management skills.Positive and professional communication skills, as well as excellent presentation skills.A college/university degree or equivalent work experience.Fluency in English, any other language would be beneficial but not a requirement.At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.