Cyara's success is built on the expertise of our Senior Professional Services Consultants. In this role, you will be responsible for guiding clients through the successful implementation and adoption of our platform.
Key Responsibilities:
* Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment.
* Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
* Manage project timelines, deliverables, and resources to ensure successful implementation within the agreed-upon scope, time, and budget.
* Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
* 8+ years of experience in a professional services, consulting, or implementation role.
* Telecom experience strongly preferred, ideally within a SaaS or technology company.
* Strong technical skills, with experience in system configuration, software customization, and integration.
* Knowledge of CRM, ERP, and BI integrations
Benefits:
* A flexible work environment that allows you to balance your work and personal life.
* A results-oriented culture that values continuous improvement and innovation.
* The opportunity to work with a diverse and inclusive team that shares common goals and values.
* A competitive compensation package that reflects your skills and experience.