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Overview:
The Assistant Store Manager works closely with the Store Manager to improve the commercial performance of
the store by increasing its turnover and profitability, by providing strong leadership; consistently ensuring
excellent customer experience; implementing best practice retail methods and expenditure control. The ASM
will step in for the Store Manager in their absence.
The role will work closely with the Store Manager, Area Manager, relevant Head Office departments and the
rest of the store management team to support and enable the store to meet and exceed KPI's. The Assistant
Store Manager should be proactive in identifying commercial opportunities and any potential improvements,
and planning and implementing interventions accordingly
Responsibilities:
Strategic and Operating Skills
* Is able use all the technical equipment and IT systems to the required standard
* Can understand and implement the visual merchandising and brand standards consistently
* Can use their initiative to make appropriate decisions which are right for the business and the customer
* Ensure adherence to company health & safety guidelines
* Adhere to Company administration procedures and practices
* Process deliveries and transfers quickly and efficiently
* Can give clear direction to store team members to ensure all standards are met and workload is achieved
* Can write effective reports as required by the business
* Can use available reports to make effective commercial decisions to drive profitability
* Is able to use scheduling tools to ensure the store hours are deployed effectively
* Ensures that all resources are managed and prioritised in order to drive productivity and profitability
* Demonstrates effective loss prevention awareness personally and through the team and creates processes
to reduce loss
* Is able to delegate tasks effectively and follow up on results achieved
* Has a full understanding of the store Profit and Loss and is aware of and actively drives towards managing
the profitability of the store
* Sets up a selling culture within the store
* Recruit, induct and train top talent
* Management of HR and payroll processes and procedures
Energy and drive
* Ensures the team hit their sales targets through effective selling skills
* Is self-motivated and engaged in all aspects of their role maintaining a high level of energy at all times
* Is proactive to finding solutions as problems arise
* Seeks opportunities to grow their business
Personal and Interpersonal Skills · Demonstrates open, friendly and positive body language at all times · Can build long term relationships with customers: internal and external · Ensure the store delivers world class service to its customers by managing and measuring the performance of the team · Ensures customer data is captured in order to future proof the business · Behaves in a way that reflects and upholds the company's core values · Adheres to company policy and procedures around time and attendance and demonstrates flexibility to meet the needs of the business as required · Take responsibility for personal development and actively seek opportunities to improve · Reflects the brand image through their personal style by wearing Tog clothing in an appropriate way and maintaining high standards of personal grooming · Demonstrates personal resilience and bounce back from set backs · Acts with sensitivity and empathy when dealing with challenging situations · Applies affair and consistent leadership across the team · Is able to motivate and engage their team · Is able to identify training needs and create individual development plans to improve skills and behaviours · To support with the talent management of the store team · To carry out any other reasonable duties as may be required Key Holder Duties · Completing opening and closing procedure of the store · Assume health and safety responsibilities for staff and customers · Deal with in the moment difficult situations with customers by maintaining professional and calm and using effective problem-solving skills · Manage basic staff issues and escalate to the next available manager
Qualifications:
Experience Proven experience in a similar role Minimum 1 year
Experience of supervising junior staff ·
An interest in the outdoors