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Customer service advisor

Cork
Staffline Group PLC
Customer service advisor
Posted: 6 July
Offer description

Job description

We're Hiring: Customer Service Advisor (Hybrid) - Cork

Are you passionate about delivering outstanding customer service? Do you have experience in hospitality, insurance, or a contact centre environment? We're looking for a Customer Service Advisor to join our friendly and professional team in Cork

Location: Cork (Hybrid - part remote, part office-based)
Role: Inbound Customer Service Calls
Experience Required: 2-3 years in a customer service role
Employment Type: Full-Time

What You'll Be Doing:

1. Answering inbound customer calls in a professional and efficient manner

2. Resolving queries, providing information, and ensuring a positive customer experience

3. Updating internal systems accurately after each interaction

4. Working as part of a team to meet performance and service targets

5. Following processes and maintaining high quality standards

What We're Looking For:

6. 2-3 years of customer service experience (Hospitality, Insurance, or Contact Centre preferred)

7. Excellent communication and interpersonal skills

8. Ability to handle calls with empathy, patience, and professionalism

9. Strong multitasking and time management skills

10. Comfortable working in a hybrid environment with basic computer literacy

What We Offer:

11. Competitive salary and benefits

12. Hybrid working flexibility

13. A supportive and inclusive team culture

14. Full training and continuous development opportunities

Interested? We'd love to hear from you

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