Direct message the job poster from Anderson McQue
Our client is a multinational and multicultural company which provides great career progression opportunities to the right person.
Job Function:
Deliver 'Excellence every day' to customers
Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within the Business Portfolio.
Key Responsibilities
Provide a complete level of service to all customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within the Business Portfolio.
To deliver "Service Excellence" and always ensure customer satisfaction.
Maintain all records and appropriate paperwork.
Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
Participate in the On-Call Engineer Rota.
Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
Provide onsite briefings, tours, induction / training to customers and to colleagues.
Comply with departmental changes improving operations of the Service Department.
Provide telephone support as and when required.
Review technical documentation and write technical reports accurately in English.
Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.
Health & Safety:
Adhere to safety and health regulations and obligations.
Ensure that all equipment and products are left in a safe manner.
Adhere to site rules and participate in site inductions as and when required.
Always represent the Company professionally on site and wear the company branded clothing and personal protective equipment supplied.
Ad Hoc Duties:
Provide coverage within the Industrial Service Team during periods of absence which may mean you having to travel to client sites within Ireland.
Attending meetings and training events offsite which may require to be away from home overnight.
Any other Ad Hoc duties as required.
Requirements & Core Competencies
Experience in servicing pharmaceutical sites
Several years' experience in field service
Represent company in a professional manner when dealing directly with customers/visiting customers' sites
Team player
Flexibility
Vehicle, equipment and full training will be provided
Commission, OT pay
Life Assurance
Health Insurance
Company Share Participation Scheme
20 days annual leave (increasing with every year up to 25 days)
Annual leave buy/sell scheme up to 5 working days
Training and development
Opportunity to work and grow with a multinational company
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering, Manufacturing, and Customer Service
Industries
Water, Waste, Steam, and Air Conditioning Services, Utilities, and Pharmaceutical Manufacturing
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