Service & Sales Performance Coach – Dublin Airport
Location: Dublin Airport
Hours: 40 hours per week | Rostered across Monday to Sunday | Flexibility required (evenings, weekends, and public holidays)
Our client, a leading name in the vehicle rental and mobility sector, is looking to appoint a Service & Sales Performance Coach to support and drive frontline performance at Dublin Airport. This role combines people leadership, operational oversight, and commercial performance coaching within a busy, customer-facing environment.
Role Overview
This is a hands-on position with a focus on coaching staff to deliver excellent service while maximising sales opportunities. Reporting to station leadership, the Service & Sales Performance Coach will lead by example on the frontline—supporting customer engagement, tracking key performance metrics, and continuously developing team capability.
Key Responsibilities
1. Customer Service & Sales Coaching
2. Drive customer satisfaction and revenue by promoting services and upsell opportunities
3. Provide one-to-one and group coaching sessions to improve sales performance and customer interaction skills
4. Consistently reinforce high standards of customer service across all touchpoints
5. Support a culture of accountability, positivity, and commercial awareness among staff
6. Operational Oversight
7. Ensure all staff are fully trained and working in compliance with company policies and procedures
8. Collaborate with station leadership to maintain vehicle availability aligned with booking demand
9. Monitor upgrade sales and conversion metrics; coach staff on delivering service-led, value-driven conversations
10. Oversee rental documentation accuracy and underwriting procedures to ensure compliance
11. Support the secure handling of vehicles, premises, and customer data
12. Standards & Safety
13. Champion a clean, professional, and customer-ready workplace
14. Promote adherence to all health and safety policies; act as a role model in maintaining a safe working environment
15. Carry out additional tasks as directed by management
Candidate Profile
16. Full, clean B driving licence (held for a minimum of 2 years preferred)
17. Flexible approach to work patterns, including evenings, weekends, and holidays
18. Proven leadership experience in coaching or supervising customer-facing teams
19. Strong background in sales and customer service within a target-driven environment
20. Confident communicator with a passion for people development and service quality
21. Strong organisational skills, able to prioritise between coaching, operational delivery, and performance management
What's on Offer
22. Competitive salary
23. Monthly performance-related bonus
24. 29 days annual leave (including bank holidays), increasing with length of service
25. Medical refund scheme
26. Enhanced statutory sick pay
27. Employer-matched pension scheme (1.5%)
28. Enhanced maternity and paternity benefits
29. Access to Hubex benefits and discounts platform
30. Life assurance (2x basic salary)
31. Employee Assistance Programme (EAP)
32. Voluntary flu vaccination voucher
33. Bike to Work Scheme
34. Ongoing learning and development
35. Opportunities for career advancement
Interested in finding out more?
Contact today to discuss this exciting opportunity. This is an ideal role for someone with a passion for coaching, customer experience, and frontline team development in a fast-paced, rewarding environment, service delivery and commercial results.
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