Network Support Specialist
We are seeking an experienced Network Support Specialist to join our dynamic global community. As a key member of our team, you will be responsible for providing exceptional support to customers across the world.
Key Responsibilities:
* Take ownership of complex incidents across LAN, WAN, Wi-Fi, and Unified Comms environments.
* Work directly with customers to troubleshoot and resolve technical issues.
* Act as a key escalation point for Level 1 engineers and lead technical bridge calls during major incidents.
* Configure and maintain enterprise-grade equipment and interpret network trends.
* Drive continuous service improvement and collaborate across teams to ensure seamless fault resolution and service delivery.
Requirements:
* A minimum of 5 years' experience supporting complex telecom and CPE-based solutions.
* Cisco Certified Network Professional (CCNP) and Aruba certifications (ACMA, ACSA, ACCA).
* Strong hands-on experience with Cisco, Aruba, Fortinet, and PaloAlto technologies.
* Deep understanding of TCP/IP, routing protocols (OSPF, BGP, EIGRP), VLANs, NAT, VPNs, MPLS, STP, and firewalls.
* Experience with network monitoring tools like SolarWinds, PRTG, or Zabbix.
* Familiarity with ITIL processes and ticketing systems such as ServiceNow or Jira.
* Exposure to automation tools (Ansible, Python) and cloud networking (AWS, Azure, GCP).
* Excellent communication and customer service skills.
* Ability to lead technical calls and manage incidents under pressure.
* Strong documentation habits and a process-driven mindset.