Contact Centre Coordinator page is loadedContact Centre CoordinatorBewerben remote type Vollständig vor Ort locations Dublin time type Vollzeit posted on Vor 4 Tagen ausgeschrieben job requisition id JR106491Stelleninhalte Benefits: Competitive Salary
Commission scheme
Starting 22 holidays
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Main duties: Responsible for the team meeting their daily KPIs and targets
You will be the first point of call for assisting the agents with queries.
First level of escalation for customer, branches or supplier escalations.
You will need to assign tasks and lunches amongst the team, in an efficient manner so the team maximizes productivity.
Ensuring agents have completed tasks in a timely manner
Missed calls is a key metric – work with the team for ensuring missed calls do not exceed 5% of incoming calls
Identify and raise any recurring issues and patterns to the Team Manager in order to solve root cause of the problems
Administration and processing of Fines
Take calls that agents cannot handle and be available when an agent requires assistance
Ensure Team Manager is aware of any agent productivity issues at all times
Report any and all absences to the Team Manager
Support Data Management team with placing Stop Sales
Support and deputize for the Team Manager when not available
Weekends availability
Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
Any additional Ad hoc duties as required.
Key skills and attributes required: Ability to work as part of a team.
Communicate clearly, verbally and in writing.
A positive attitude and professional appearance.
Ability to influence others.
Manages time effectively and completes tasks required.
Ability to prioritise and remain organised when working under pressure.
Attention to detail.
Ability to work to procedures and follow instruction.
Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
Europcar Mobility Group Die Europcar Mobility Group ist ein globaler Mobilitätsanbieter mit 75 Jahren Erfahrung im Bereich Mobilitätsdienstleistungen und einer führenden Position in Europa.
"We help to change the way you move" ist das, wofür wir stehen und was uns zusammenbringt.
Wir bieten Geschäfts- und Privatkunden eine breites Angebot an Autos und Transportern, sei es für ein paar Stunden, ein paar Tage, eine Woche, einen Monat oder länger, "on demand" oder im Abo.
Dabei setzen wir auf eine Flotte von mehr als 250.000 Fahrzeugen, die mit der neuesten Technologie ausgestattet sind, darunter ein wachsender Anteil an Elektrofahrzeugen.
Unsere Marken sprechen unterschiedliche Bedürfnisse und Erwartungen an: Europcar - unser Premiumangebot –, und Goldcar – die smarte Alternative mit einem hervorragenden Preis-Leistungs-Verhältnis.
Nicht zu vergessen Fox-Rent-A-Car, unser lokaler Champion in den USA.
Die Zufriedenheit der Kunden steht im Mittelpunkt unserer Ambitionen und ihrer mehr als 8.000 Mitarbeiter, die dank eines starken Netzes in über 130 Ländern unsere Mobilitätsdienst-leistungen anbieten.
Mehr Informationen unter: europcar-career.de
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