Guest Services Manager ¦ Kildare Village ¦ Permanent - Full Time
Something Extraordinary Every Day
As our Guest Services Manager you will make the guest interaction special right from the start and doing their utmost to ensure all guests feel welcome and cared for.
This is an ideal role for someone working as an Assistant Duty Manager within the hotel industry who is looking to take a step up and work in luxury retail
What you will be doing
* Drive high standards of guest hospitality, service and experience
* Inspire others by acting as a role model in hospitality
* Drive ideas for continuous improvement of service, delivery and standards of excellence
* Support village projects to successfully implement initiatives and events through task force and milestone planning and collaboration
What makes you special
Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have:
* Previous experience in hospitality is essential
* Demonstrate a desire and enthusiasm on delivering exceptional guest experience and hospitality
* A transformational and motivational leader with the ability to inspire others
* Demonstrate innovation and the willingness of continuous improvement to raise the bar
There's no one quite like us
The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world. Our Mission is to make the lives of others better - our brands, our guests, our people and our communities. Our Brand Promise is to offer something extraordinary every day. Our Five Values are the glue that bind us together and allows us to lead ahead:
* Authenticity - Always do the right thing
* Innovation - Think outside of the box
* Passion - Do what you love and love what you do
* Critical Thinking - Challenge the obvious
* Vision - Be mission driven always
Why we're exceptional
The key to our success is the quality and commitment of our people. To work in one of the teams at any of the Villages is to play an active role in redefining both the art and the science of retail. This creates a dynamic approach that underpins our ability to anticipate future trends in a fast changing world. In return for your Authenticity, Critical Thinking, Innovation, Passion and Vision, you'll receive a generous salary and we'll also reward you by:
Looking after you:
You're entitled to 25 days of annual leave (plus UK Bank Holidays) and your birthday off, plus extra leave if you are getting married or moving. We provide above industry average life assurance cover, income protection, pension, personal travel insurance, dental and eyecare, private healthcare, access to a virtual GP app, Employee Assistance Programme, cycle to work scheme and flu vaccinations
Treating you
: discounts throughout our villages, discounts with other retailers (known as My Choices) and a very generous employee referral bonus
Championing you:
you'll be working within a creative and collaborative environment like no other, with the opportunity to develop your professional and personal skills while advancing your career.
Come and live your story with us
The key to our success is the quality and commitment of our people. The Bicester Collection is made up of 1,200 colleagues of 50 nationalities. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen, and with this in mind we welcome everyone - regardless of age, gender identity, race, sexual orientation, physical or mental ability or ethnicity - to be a part of our family. We are offering a fantastic opportunity for a professional and commercially focused individual to join us. We have huge ambition for what we can achieve together and we want to have fun