Front Office Manager
", "
We are seeking a seasoned hospitality professional to lead our Front Office team, delivering exceptional service and efficiency. The ideal candidate will oversee the smooth operation of the front desk, concierge, and Nights team, ensuring that each guest receives a warm welcome and outstanding service throughout their stay.
", "
", "">
* Lead and manage the front office teams to deliver exceptional service and efficiency.
", "">
* Coordinate guest check-ins and check-outs, ensuring accuracy and warmth at every touchpoint.
", "">
* Room allocations for guests
", "">
* Handle guest complaints and resolve issues with professionalism and care.
", "">
* Roster management, time management, and hours control.
", "">
* Work in conjunction with the finance department to maintain the management of cash, reconciliation of folios and all accounting.
", "">
* Work closely with Housekeeping, Reservations, Maintenance and F&B teams to maintain seamless guest service.
", "">
* Manage department schedules, performance, training, and guest feedback.
", "">
* Ensure adherence to brand standards and operational procedures.
", "">
* Ensure awareness of industry trends and innovation within the sector
", "
", "
In order to be successful in this role, you will need:
", "
", "">
* Previous experience in a similar role within a hotel environment.
", "">
* Strong leadership, communication, and interpersonal skills.
", "">
* Proficient in hotel property management systems (e.g., Opera Cloud).
", "">
* Experience with rosters, budgets, forecasting
", "">
* Professional appearance and demeanour, with a naturally hospitable approach.
", "">
* Ability to remain calm under pressure and handle guest issues diplomatically.
", "">
* Problem solver Results oriented with a proactive approach to all issues Innovative thinker with the ability to lead, motivate and adapt to evolving situations
", "
", "
We offer a range of benefits, including:
", "
", "">
* Company Funded Educational Training Programs Group Risk Scheme Cover Discount on Dining options of up to 50% Reduction on accommodation for family and friends Discount for Spa treatments and products Use of Health Clubs Staff Dining Facilities Staff Parking Service Awards Staff Appreciation events
", "