Woodie's is the market-leading DIY, Home & Garden retailer in Ireland with 36 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplaces for Women for the past three years! We are also recognised by the Irish Centre for Diversity & Inclusion as an accredited Investor in Diversity.We are now looking for a Deputy Manager to help grow and develop our Castlebar store on a permanent basis.We are seeking a motivated individual to help develop and encourage our colleagues throughout their day-to-day duties and challenges while supporting the business needs.Key ResponsibilitiesRetail management experience in a fast-paced environmentOwnership of E-Store profit and loss accounts and responsibility for targets set by managementAccountable for delivering long term profitability and sales growth through identifying, developing and coaching talentOverseeing the online orders for the store including ensuring best availability and on time-deliveryManagement of E-Store and Online Customer Service teamsCreate excellence in customer service through the development & implementation of our service propositionResponsible for delivering local engagement plans and creating a positive engaged working environment for your store team.Recognises the importance of diversity of thought & background as key factors for teams to operate at their bestMain role responsibilities includeDelivering excellent customer service by actively mentoring and coaching our in-store teamEffectively communicating goals and objectives to our teamIdentify business opportunities in your local areaResponsible for cash and stock controlAuthorise and handle refunds and exchangesInspire and embrace change; recognising where improvements can be made to get better resultsSeek to improve systems and process efficienciesManaging performance of your teamSupport talent and succession planning through effective performance management and professional development reviewsFollow health and safety regulations to maintain excellent operational standards to ensure a safe environment for our colleagues and customersWork closely with our horticulturists to ensure our garden centre delivers excellence that inspires our customersCollaborate with our Kitchen Design Consultants to provide the best possible customer experience in our showrooms.Support the store management team in making the best use of our payroll and headcount budgetsOur benefits includeCompany PensionDiscounted HealthcarePaid Maternity & Parental leaveSick Pay SchemeEducational AssistanceBonus SchemeColleague DiscountWellness initiatives
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