About UsBright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, Cupra, Volkswagen Commercial, Citron, Suzuki, Peugeot, Opel, Leapmotor and DS Automobiles.With 8 showrooms situated at Airside near Swords, a further 5 at Navan Road and our Bray dealership, we are located close to the motorway network and easily accessible from all areas of Greater Dublin.As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful Aftersales team at our dealership inSwordsWe are looking for customer focused individuals passionate about making the experience of having your vehicle serviced by Bright Motor Group one that is remembered for delivering excellence.About The RoleAs a Bright Service Advisor, you will be joining a team recognised by the industry and our customers for providing outstanding customer service. Our Service team is responsible for ensuring that the highest quality industry standards are always maintained. Your role will be to make sure that our customers expectations are always met.Providing you with the skills and knowledge to deliver outstanding service is our goal.Role ResponsibilitiesBe the first and last point of contact with service customersTake customer bookings and scheduling services and repairsCommunicate the customers work and faults to the vehicle techniciansHandle customer complaintsAdvice and guidance for vehicle care and warranty retention and warranty claimsSales/advice for accessories and modificationsCollate information for CSITake orders from customers both face to face and over the phoneMaintain an ordered stock room and find parts from stockRaise invoicesLiaise with other members of staffAdvise on accessories and modificationsWarranty claims and returnsWhat We Are Looking ForKeen Interest to join the motor industryExcellent customer service skills, professional appearance and work ethicIT Literate including Microsoft Office suiteSelf-motivating and able to manage own workloadHighly organised and focusedExcellent numerical skillsFull driving licenceWhat We Offer In ReturnWork Schedule: Monday - FridayCompetitive SalaryBonus SchemeCompany Pension Scheme21 Days HolidayBike-to-Work schemeEmployee Assistance ProgramIn-house, manufacturer & professional qualificationsReferral programA clean and safe working environment~SkillsAftersales Customer follow up Advising customersBenefitsPerformance Bonus Pension Fund