Operational Subject Matter Expert
This is a senior role within our organization, requiring expertise in operational processes and procedures. The ideal candidate will have experience in coaching and mentoring team members, as well as enforcing policies and ensuring efficiency.
About the Role:
The Operational Subject Matter Expert will be responsible for supporting and coaching team members to ensure they are able to perform their duties effectively. This includes providing real-time support, resolving inquiries, and implementing corrective action plans when necessary.
* Coach and mentor new hire agents during the nesting phase on the floor.