DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.QualificationsEffective verbal and written communication skills. Excellent interpersonal skillsQuality customer service skills. Skilled at winning people overResults oriented, with high drive to meet objectives and standardsPursue goals beyond what is required or expected of themSenses others' development needs and bolsters their abilitiesAnticipates, recognizes, and meets customers' needsHandles difficult and tense customer service situations with diplomacy and tactGuides the performance of others while holding them accountableCultivate and maintain extensive informal networksModels team qualities like respect, helpfulness, and cooperationHigh attention to detail and organisational skillsThe ability to work autonomously and contribute to the teamProactive and positive approach to work and tasksConfidentiality, tact, and discretion when dealing with peopleQualifications / KnowledgeRetail sales experience.TeamleadershipDegree of experience dependent on business/Store size.Experience in strategic planning and executionAbility to develop financial plans and manage resourcesWorking knowledge of a computerised system including email, Microsoft Excel
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