Overview
We are seeking an Advisor for our growing Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period.
Details
* Department: Loyalty
* Employment Type: Full Time
* Location: Dublin 18
* Compensation: €28,000 - €33,500 / year
Responsibilities
* Cross-sell and onboard new customers joining PrepayPower Energy through the Change of Tenancy channels, via phone, webforms, chat and emails.
* Use customer rapport building skills to minimise existing customer churn and maximise new customer sign-ups.
* Provide a superb customer onboarding experience.
* Offer outstanding support to customer queries.
* Utilise a suite of Sales & Retention tools to encourage customers to stay or take-up PrepayPower services.
* Accurately complete administrative tasks relating to account creation and customer onboarding.
Skills, Knowledge And Expertise
* Experience working within a sales or retention role is desirable.
* Excellent interpersonal, problem solving and relationship management skills.
* Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.
* Strong phone contact handling skills and active listening.
* Strong Microsoft Office skills required.
* Familiarity with CRM systems and practices.
* Excellent communication and presentation skills.
* Ability to multi-task, prioritise, and manage time effectively.
Benefits
* Competitive salary starting at €28,000 per year plus a €5,500 KPIs OTE and an additional uncapped sales commission structure.
* Great career progression opportunities
* Continual training and development
* 21 days annual leave, increasing with service
* Yuno Staff Tariffs
* Wellbeing and social initiatives organized by employee-led committees
* Friday breakfast and a large selection of options
* Monthly beer and pizza on the first Friday of each month
* Regular fruit drops
* Refer a Friend Scheme
* Employee Assistance Program
* Tax Saver Travel Tickets
* Bike to Work Scheme
* Pension Contribution Scheme after 12 months of service
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