About the RoleThe Vectra AI Platform PM team is a core team of empowered owners responsible for delivering key SaaS platform capabilities and a best-in-class experience for our customers. This team partners with other PMs, engineering and stakeholders to create and deliver a compelling roadmap.We’re looking for an exciting Product Manager to join our team and deliver an outstanding experience for our customers and MSSPs. This role will be responsible for ensuring that our users have the features and capabilities they need to successfully leverage and operationalize the Vectra AI Platform. This includes:- Delivering a best-in-class API- Partnering with, and supporting the needs of, MSSPs- Streamlining the customer lifecycle- Streamlining entitlementsResponsibilities• Deeply understand customer pain around successfully and efficiently operationalizing the Vectra AI Platform• Identify, scope, define and ultimately deliver appropriate improvements to solve for this pain in the most appropriate way• Engage with and effectively manage internal and external stakeholders throughout all phases - discovery, definition, development, release, validation and ongoing support• Effectively evangelize platform capabilities through direct meetings, webinars, podcasts, etc.• Appropriately enable customers and field in effectively using existing and new platform capabilities• Manage product backlog and roadmap and work closely with engineering & UX during the development phase to monitor progress, resolve design issues and deliver high-quality releasesRequirements• 5+ years of product management experience• Strong empathy with customer pain, and a demonstrated ability to solve for that in a pragmatic and appropriate way• Strong communication skills both verbal and written• Strong analytical and problem-solving skills with ability to drive multiple initiatives in parallel• Demonstrated ability to work cross-functionally and across geographies with multiple stakeholders• A technical background in software development is a plus
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