MAIN DUTIES AND RESPONSIBILITIES Inspect all public areas and supervise the maintenance and cleanliness of same. Watch for, and eliminate safety hazards. Carry out Floor Walks of the hotel Observe and make sure internal teams are properly performing their duties. Find rooms for intended guests in other hotels on sell out nights as per hotel procedures. Make written reports in Log Book of every incident i.e., opportunities losses, incidents medical calls, guest comments, etc. Welcome VIPs and escort them to their rooms. Direct night porters In case of an emergency, follow procedures outlined in the safety and security manual and advise all parties in accordance with procedures. Make adjustments on guests disputed bills or items when indicated. Approve and/or disapprove prospective guests when a question of character. Assist in the rooming of guests during heavy arrivals and the checking out of guests during heavy checkouts. Carry out instructions of Rooms Division Manager Supervise on duty security personnel and service department personnel. Follow up on VIP reservations and pre-registers and maintain VIP correspondence in order. Be familiar with the operation and functions within all departments. Be empowered to make decisions in the best interest of the hotel. Assist management in other matters and projects as requested. Perform all functions of front office receptionist and concierge when needed. Have complete and thorough knowledge of all hotel programs, local hotel programs, and keep all night personnel informed and trained on those programs. Oversee & carry out the night audit process to ensure complete accuracy. Assist all guests with opportunities and resolve in the best interest of the guest and hotel. Ensure all outlets are running in accordance to hotel standards & oversee room service orders & delivery. Assist in residence bar where needed. Skills: Opera Cash Handling Organisational Skills Strong Communication Skills Micros Benefits: Complimentary Car Parking Discounted Gym Membership Discounted Room Rates in Sister porperties Additional Annual Leave with service Employee Assistance Programme Staff Events Training & Development Opportunities