Job overview
IT Support Technician - North County Dublin. An exciting opportunity has arisen for an IT Support Technician to join a dynamic team in North County Dublin. This role is perfect for someone looking to grow their IT career while supporting a busy operational environment. This is a full-time in-office role and, due to the location, the successful candidate must have access to their own transport.
The role
You\'ll provide on-site and remote 1st & 2nd line support, ensuring minimal downtime across key systems and infrastructure. Responsibilities include:
* Supporting approximately 150 users via helpdesk and face-to-face assistance
* Managing IT assets, onboarding/offboarding, and device setup
* Troubleshooting hardware/software issues (Windows, Office, VOIP, warehouse devices)
* Assisting with deployments, upgrades, and IT projects
* Maintaining compliance with IT security and company policies
* Occasional out-of-hours support
Skills & Experience
* Strong interest in IT with good problem-solving skills
* Knowledge of Windows OS, Active Directory, and Office
* Experience with hardware troubleshooting and support desk systems
* IT certifications (CompTIA A+, ITIL) desirable
* Exposure to Windows Server, VOIP, and warehouse devices an advantage
* Strong communication skills with ability to train non-IT users
* Own transport and full driving licence required
What\'s On Offer
* Career progression opportunities
* Competitive salary, bonus & pension
* 25 days annual leave
* Employee Assistance Program
* Service awards & benefits
Please note: This role is open to candidates based in Ireland who hold full permission to work here on a permanent, full-time basis.
Requirements
Location: Dublin, Ireland. Full-time, in-office role. Access to own transport is required.
Seniority level: Entry level. Employment type: Full-time. Job function: Information Technology. Industry: IT System Training and Support.
Note: This job description is based on the information provided and may be refined to align with internal standards.
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