At Dean Group, we design and operate hotels that are rich with character and rooted in culture - from our flagship The Dean hotels to one-of-a-kind independents. Born in Dublin, we've grown into a global collection spanning Europe and the US. Our spaces are shaped by personality, not playbooks, and our people know that genuine hospitality comes from warmth, not scripts.We are currently recruiting a Spa Therapist to join our highly skilled Spa Team at Brooks & Co Spa in the beautiful hotel, Glasson Lakehouse.Here at Brooks & Co Spa we offer a holistic approach to the overall spa experience.We work with GROUND WELLBEING and offer Hands on Body therapy, purpose driven to address common issues that impact physical and emotional wellbeing.Key AreasDelivering high-quality spa treatments with care, consistency, and attention to detailSupporting a relaxing and professional environment in line with brand standardsPromoting wellness and enhancing the guest journey through personalised serviceMaintaining cleanliness, presentation, and readiness of treatment and relaxation areasEnsuring adherence to health, safety, and hygiene protocols in all aspects of treatment deliveryJob PurposeThe Spa Therapist is a key contributor to the overall guest experience in the spa. This role focuses on providing a consistently high level of treatment delivery, supporting the day-to-day smooth running of the spa, and ensuring guests leave feeling rejuvenated, cared for, and valued.The ideal candidate is qualified, passionate about wellness, and brings a professional, guest-focused approach. Working closely with the wider spa team, the Spa Therapist helps uphold the standards, atmosphere, and reputation of the spa offering through skilled treatments and thoughtful service.Key DeliverablesTreatment Excellence & Guest ExperiencePerform a wide range of treatments including massage, facials, body therapies, manicures, and pedicuresPersonalise each guest experience by understanding individual needs and wellness goalsMaintain a calm, welcoming, and serene atmosphere aligned with spa brand and toneOffer product knowledge and recommendations to support continued wellness beyond the treatmentHandle guest queries and feedback with professionalism and care, ensuring satisfactionOperational Support & Spa ReadinessEnsure treatment rooms and relaxation areas are clean, well-stocked, and presentable at all timesPrepare and reset rooms in line with treatment protocols and operational checklistsMaintain consistent hygiene and sanitation practices in accordance with health regulationsSupport the spa team with daily operations including laundry, stock replenishment, and guest coordinationCollaboration & Team CultureWork closely with receptionists, therapists, and supervisors to ensure smooth guest flow and team efficiencyCommunicate clearly and promptly regarding guest requests, schedule changes, or operational concernsContribute to a professional, supportive, and collaborative team environmentAttend training sessions and meetings as required to stay aligned with spa goals and service standardsService Standards & ComplianceAdhere to all health, safety, and hygiene procedures at all timesMaintain personal grooming, presentation, and uniform standards in line with brand guidelinesFollow treatment protocols precisely to ensure consistent, high-quality guest experiencesBe punctual and dependable, respecting booking times and the guest's schedulePreferred ExperienceMinimum 1 year experience in a spa, wellness, or hospitality settingFully qualified in massage, facials, and beauty treatments (CIDESCO, ITEC, or CIBTAC)Proficient in a variety of treatments with strong technique and product knowledgeExperience or training in GROUND Wellbeing is an advantageCalm, caring, and professional with strong guest interaction skillsAbility to work independently and as part of a team in a fast-paced spa environmentFlexibility to work weekends, evenings, and holiday periods as requiredBenefits:Global discounted staff room rates across the group50% off Food and 25% Beverage across the groupIncreased Annual Leave with ServiceFriends and Family discountGym Membership Discounts*Continual training and developmentCareer progression within the GroupGratuities *Meals on shiftBike to work schemeTaxsaver for travelRefer a friend schemeWellness at work events and access to wellness platformEmployment Assistance ProgrammeGroup discounts for cinema tickets, shopping deals etcTeam appreciation daysService recognitionRegular fun-filled activities and gatherings for all teams across the groupApplicable to certain positionsHP