OverviewThis is a hands‑on leadership role with a strong emphasis on workforce scheduling, shift rostering, and operational coverage, ensuring the NOC delivers consistent, high‑quality service aligned with strict SLAs.You will be responsible for owning the NOC roster, driving performance, developing people, and ensuring the right skills are available at the right time across all shifts.ResponsibilitiesOwn and maintain the 24/7 NOC shift roster, ensuring continuous coverage across all networks and servicesDesign and manage fair, balanced, and sustainable shift schedules, including leave planning and on‑call rotationsEnsure skill‑based coverage across all shifts, accounting for incident response, escalation, and specialist capabilitiesManage leave approvals, schedule changes, and overtime, and submit monthly wage summaries to payrollLead, coach, and develop a team of NOC engineers in a 24/7 environmentResponsible for the day‑to‑day NOC operations ensuring SLA and availability targets are consistently metIdeal Person / QualificationsBachelor’s degree in Telecommunications, Networks, or Computer Engineering10+ years’ experience in telco or network operations2+ years in a Team Leader or Supervisory roleProven experience building and managing NOC rosters and shift schedules in a 24x7 environmentITIL certificationCisco, Juniper, or Optical/DWDM vendor certifications (Ciena, Nokia, Infinera, Huawei)Additional InformationIf you are interested and have the relevant skills and experience, APPLY NOW!Please Note: Only applicants based in New Zealand and have working rights will be considered for this opportunity.Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Eloise Gantuangco on +64 9 374 7332.Contract Type: PermSpecialism: Information TechnologyFocus: Infrastructure / Security / NetworkWorkplace Type: HybridExperience Level: Mid ManagementLocation: Parnell, AucklandJob Reference: DRCWVW-A326F6EBDate posted: 3 February 2026Consultant: Eloise Gantuangco
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