About this role
Our organization seeks a seasoned IT specialist to provide on-site and remote technical support services.
* Deliver first- and second-line support via phone, email, and remote access tools.
* Attend client sites to diagnose and resolve hardware, networking, and software issues.
* Support and maintain desktops, laptops, printers, and mobile devices.
This is not a consultancy or MSP role, you will be part of an in-house IT team. Ideal candidates have at least 2 years experience in IT support, preferably in a helpdesk and/or field engineering capacity.
Key Responsibilities
* Manage Microsoft 365, Windows environments, Azure, and Active Directory.
* Troubleshoot business-critical applications and core IT systems.
* Provision, update, and manage user accounts.
* Document incidents, solutions, and technical changes clearly.
* Elevate complex technical issues to senior engineers or external vendors when necessary.
Requirements
* Demonstrated knowledge of Windows OS, Microsoft 365, Azure, and Active Directory.
* Familiarity with networking protocols and services (TCP/IP, DNS, DHCP, Wi-Fi).
* Proficiency in helpdesk/ticketing systems.
This is a permanent in-house role offering career growth opportunities for professional development. We offer a competitive compensation package including salary, bonus scheme, pension, and life assurance cover.