Operations Team Lead Job Description
The Operations Team Lead is a pivotal role within the organization, responsible for leading and managing a busy operations team.
* Lead day-to-day policy servicing across multiple product lines ensuring tasks are processed on time, in line with service standards and regulatory requirements.
1. Manage workload and resources to complete tasks within agreed Service Level Agreements (SLAs).
2. Evaluate processes to ensure adherence to internal procedures, regulatory requirements, Anti-Money Laundering (AML) standards and anti-fraud measures.
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