Job Title: Online Sales Manager Overview: We are seeking an experienced Online Sales Manager to drive eCommerce growth and enhance the overall customer shopping experience. Key Responsibilities: Manage daily online orders across our eCommerce platforms. Ensure all orders are fulfilled within the advertised timeframes. Deliver exceptional customer service to foster loyalty and retention. Oversee order management and ERP integration, ensuring data is processed efficiently and accurately across relevant systems. Liaise with branches to manage branch-fulfilled orders and maintain adequate stock levels for smooth fulfilment. Review and update product listings to ensure accurate and detailed product information. Collaborate with the Marketing and eCommerce teams to implement effective sales campaigns and promotions. Monitor and review all cost inputs, including delivery expenses. Manage relationships with courier services and website vendors. Undertake any additional duties as required to support business needs. Person Specification: Proven experience in online sales management. Strong analytical skills with the ability to interpret sales data. Excellent interpersonal and communication abilities. Ability to thrive in a fast-paced, target-driven environment. Proficient in Microsoft Excel, Word, and PowerPoint. Benefits: 22 days' annual leave Employee discount scheme On-site parking Opportunities for career development and progression Job Type: Permanent Hours: Monday to Friday, 40 hours per week Skills: sales business development client management