New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store. Apply now for the chance to join an incredible teamMAJOR ACCOUNTABILITIES:Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiencyDelivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve resultsUnderstanding customer expectations and training your team to always reach or exceed their expectationsGuides and provides training to all team members in relation to products, NB technologies and seasonal productsAssists in co-ordinating rota and schedulingMinimises losses implementing, monitoring, and tracking all procedures of loss preventionSupports the recruitment, induction, training, and development of the store teamKey holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock controlDealing with enquiries and an escalation route for customer complaintsUnderstanding and supporting store operations, policies and procedures via the retail game changerAdhere to company's policies and proceduresPerform other duties that as required from the business or Store ManagerREQUIREMENTS FOR SUCCESS:Team PlayerProven experience in a supervisory positionAbility to lead and coach a teamKnowledge of retail KPIsPrevious experience in retail desirableDemonstrate customer service skillsA passion for retail and salesDesire to learnAbility to perform basic maths and general retail operational processesUnderstanding of POS register systemsEffective communication skillsFlexible work schedule including weekends and holidaysADDITIONAL BENEFITS:Competitive compensationPotential to earn more through our Retail Bonus SchemeGreat development opportunitiesInclusive working environments across all our European locationsGenerous staff discountProject involvement across our European regionFlexible uniform package