Youth Counselling Support/Admin Assistant (Galway)
Youth Work Ireland (Galway Youth Federation)
Address: 197 Castle Pk, Ballybane, Galway, Co. Galway, H91 A7X4
Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.
To register your interest you can contact an Employment Personal Advisor (EPA) in your local Intreo Centre.
Applicants should supply suitable character references and be prepared to complete a Garda vetting application form.
Job Description
Duties
This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.
Get familiar with the organisation’s policies and procedures, data protection guidelines and Health and Safety Statement.
Maintain confidentiality about young person’s identity and any other personal and sensitive information.
Keep work areas safe according to the requirements of Youth Work Ireland Galway Health and Safety Statement and policy.
Attend mandatory and job related trainings.
Ensure the organisation’s resources are used judiciously and avoid resource wastage.
Ensure the timesheets are filled daily.
Enter new Consent and Referral forms onto the main Counselling database daily.
Manage the diaries of each counsellor, ensuring their appointments are booked out every week.
Ensure each counsellor receives a copy of their diary and the necessary paperwork every week.
Send appointment reminders to the parent/guardian of the young person attending counselling at least 24 hours before their appointment date.
Answer any phone calls or emails from people looking for information regarding the Counselling Service.
Communicate regularly with the Counselling Administrator on available appointment dates.
Advise the locations where the counselling is taking place on dates where the service will be closed (e.g., Christmas, mid-term, Easter).
Perform other duties as requested by the Senior Administrator or Managing Directors.
Ensure all Counselling folders containing personal information are locked in filing cabinets when not in use and adhere to all GDPR protocols and guidelines.
Necessary skills
Basic IT skills – internet, e‑mail, file management, printing, copying, scanning.
Basic Word processing and typing.
Basic Excel for maintaining records.
Reliability and punctuality.
Attention to detail.
Other requirements
Garda vetting is required for this position.
Contact
For further information you can contact Maria Lyng, CE Supervisor on 086 7013951 or email ce.supervisor@youthworkgalway.ie, or Sharon Morgans, Assistant CE Supervisor on 087 234 6943 or email ce.asstsupervisor@youthworkgalway.ie.
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