Field Service Engineer Position
This role involves delivering high-quality field service engineering to meet customer needs.
About the Role
We are seeking a skilled and enthusiastic Field Service Engineer to join our team. The ideal candidate will be responsible for:
* Responding promptly to breakdown calls and completing planned works as directed by the management team.
* Performing installation and configuration of new machines, including providing comprehensive customer training.
* Participating in the on-call breakdown cover rotation to ensure continuous support for customers.
* Maintaining accurate records and reports of all activities.
* Demonstrating urgency in resolving customer escalations.
* Managing company vehicle, tools, and stock provided for the job.
Requirements
To be successful in this role, you will need:
* An Electrical or Mechanical Engineering qualification or relevant field of study.
* Experience in a retail support environment (scales, POPs, vending machines, etc) preferred but not essential.
* Previous health and safety certification (e.g., safe pass).
* Proficiency in electrical and mechanical fault finding.
* Possession of a full clean driving license.
What We Offer
As a Field Service Engineer, you will receive:
* A competitive salary and overtime opportunities.
* Independent working style with diversified job responsibilities.
* Participation in the growth of a dynamic, international company.
We are looking for someone who is proactive, flexible, and able to work independently while maintaining productivity.