Job Description
The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.
Scope:
* Applies company policies and procedures to resolve a variety of issues
* Works on problems of moderate scope
* Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
* Assist with global production content delivery network deployments
* Participate in production and corporate network and internet peering strategies
* Experience with server hardware technologies relative to content delivery performance and capacity
* Day-to-day activities involve working on multiple vendor servers and various software and hardware issues
* Handle traffic and any other queries raised by ISP/partners
* Support team in handling switches for any incidents such as input errors, CRC, RMA etc.
* Work with ISP/vendors on fixing any issues related to the network.
* Participate in 24/7 support with other teams across the globe. Some weekend work may be required.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
* Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
* Builds productive internal and external working relationships
* Exercises judgment within defined procedures and practices to determine appropriate action
* Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
* Understanding of preparing root cause analysis for any network and server outages Programming and scripting capabilities
* Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world
Preferred Qualifications:
* Experience working in a multi-vendor network environment.
* Network certifications, including server level certifications
Physical Demand & Work Environment:
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers