Company Description
Courtmacsherry Hotel & Coastal Cottages is a family-owned establishment in the picturesque West Cork region, renowned for over a century of warm Irish hospitality. The hotel seamlessly blends historic Victorian charm with modern amenities, offering bespoke accommodations featuring stunning sea or garden views. Guests can dine at The Esplanade Bar or The Cork Tree Restaurant, indulging in dishes crafted from fresh, locally sourced ingredients. With breathtaking seafront views, the hotel serves as an ideal venue for weddings, events, and family celebrations. Visitors can enjoy various activities, including exploring the scenic Seven Heads Peninsula, beach trips, and wildlife tours. Dedicated staff ensure every guest enjoys a memorable stay, making Courtmacsherry Hotel an exceptional destination for relaxation and celebration.
Role Description
This is a full-time, on-site Receptionist role located at Courtmacsherry Hotel. The Receptionist will serve as the first point of contact for guests, providing a welcoming and professional presence at the front desk. Responsibilities will include handling reservations, managing check-ins and check-outs, answering and directing phone calls, maintaining accurate records, and addressing guest inquiries to ensure a seamless experience. Additional tasks may include basic administrative duties to support the smooth operation of the hotel.
Qualifications
* Proficiency in Receptionist Duties, including welcoming guests, managing reservations, and coordinating check-ins and check-outs
* Strong Customer Service and Communication skills to address guest inquiries and ensure a positive guest experience
* Knowledge of Phone Etiquette and ability to professionally handle incoming and outgoing calls
* Competence in Clerical Skills, such as record-keeping and basic administrative duties
* Proficiency in using hotel booking systems or basic computer programs is an advantage
* Ability to work in a team-oriented and fast-paced environment
* A positive attitude, problem-solving mindset, and attention to detail
* Prior experience in a hospitality or customer-facing role is preferred