Public Area Attendant
Location: The Galmont Hotel & Spa, Galway
Reporting to: Housekeeping Manager, Housekeeping Supervisors, and Hotel Management
Shift: Night Shift 11:00pm – 7:00am
Pay: €13.70 per hour plus 20% night premium
Main Purpose
To exceed the expectations of the guests and employees by providing the highest standards of cleanliness, service and cooperation at all times.
Duties and Responsibilities
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.
* Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
* Greet guests with a welcoming manner.
* Comply with all company policies and procedures as outlined in your Team Member Handbook and any new policies introduced from time to time.
* Assist in the documentation of all quality standards and the adherence to these standards.
* Maintain all assigned areas to the highest standards of cleanliness and tidiness.
* Maintain exceptional standards of personal grooming and appearance.
* Properly clean, supply and equip guest rooms, public areas and staff areas.
* Correctly clean and maintain all soft furnishings, curtains and sheer curtains.
* Conduct regular inventories.
* Immediately report any deficiencies relating to cleanliness or repair.
* Immediately report any discrepancies in room status.
* Properly handle and record lost property.
* Assist colleagues and guests with special requirements.
* Properly use and maintain all hotel equipment and property.
* May be asked to service rooms to the standards required by the hotel.
* Service bathrooms in a hygienic manner.
* All soiled linen is removed from the floors immediately.
* Ensure that any special requests from guests are adhered to.
* Communicate our services and facilities to customers as required.
* Daily, weekly, monthly and yearly cleaning is carried out as requested by management.
* All public areas such as corridors, stairways and fire exits are cleaned and well maintained; clean glass in doors, radiators, pictures and any other equipment in the corridors.
* Your housekeeping trolley should always be adequately stocked and clean.
* Never leave your housekeeping trolley or vacuum cleaner unattended.
* Report any maintenance requirements to your manager/supervisor.
* Control the amount of equipment, cleaning materials and customer supplies used in all rooms.
* Ensure that all glass, crockery and rubbish is removed from public areas.
* Maintain a high level of security regarding master keys and bedrooms at all times.
* Respect guests and colleagues' privacy at all times and maintain a high level of confidentiality.
* Report any suspicious behaviour of a customer to a member of the management team.
* Adhere to all purchasing and stock control systems and procedures in place in the hotel.
* Ensure that the housekeeping storerooms and linen rooms are always kept clean and tidy.
About the Position
* The primary responsibility for this position is to clean bedrooms and public areas to the highest standards.
* These are part‑time positions, so flexibility is essential.
* You will report directly to accommodation management with a daily morning brief outlining your responsibilities for the day.
Ideal Candidate
* Role would suit a friendly and enthusiastic professional with strong attention to detail.
* Ideal candidates have hotel experience; however, we will consider those with similar experience looking to begin a career in the hospitality industry.
* As an employee of the MHL Hotel Collection you will receive initial and ongoing training for your professional development, progression opportunities, meals on duty, uniform and MHL hotel discounts.
Skills
* Clean public areas
* Greet guests
* Maintain cleaning equipment
Benefits
* Gym
* Meal allowance / canteen
* Parking
Seniority Level
Entry level
Employment Type
Internship
Job Function
Management and Manufacturing
Industry
Laundry and Drycleaning Services
About the MHL Hotel Collection
MHL group is a renowned portfolio of well‑known, high‑profile hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on‑boarding, upskilling and professional development process. Guided through this process you will be introduced to management relevant to your new role and to our business.
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