We are seeking an experienced L1 Support Engineer to support, maintain, and troubleshoot both IT and broadcast systems. This role combines expertise in IT infrastructure, networking, and audio/video signal flow to ensure smooth and reliable broadcast operations, including transmission, recording, and playback of content. The ideal candidate will have strong technical skills across multiple platforms and the ability to collaborate closely with production and IT teams.
Key Responsibilities
* Manage and maintain
Windows file and database servers
, PCs, and Microsoft Office environments.
* Administer
Linux
and
macOS
systems.
* Oversee
network administration
, ensuring optimal performance and security.
* Administer the
local domain
, including critical dispatch and production systems.
* Provide
general user support
and resolve technical issues efficiently.
* Manage and monitor
SLAs
and liaise with external IT infrastructure providers for setups and ongoing support.
* Collaborate with
external hardware and systems providers
for maintenance and upgrades.
* Maintain and modify
local databases
and the internal
Intranet site
.
* Oversee
PBX/phone system
modifications and management.
* Manage
software licensing
and ensure compliance.
* Contribute to and enforce
cybersecurity measures
across systems and networks.
Requirements
* A
third-level qualification
in Computer Science or a related discipline.
* Minimum
2-3 years of experience
in a dedicated IT support or systems administration role.
* Strong understanding of
networking, server management, and system integration
.
* Excellent
communication and interpersonal
skills.
* High attention to detail with strong
analytical and technical
abilities.
* Strong
organizational and planning
skills, with the ability to manage a varied workload.
* Ability to explain technical concepts clearly to
non-technical stakeholders
.
* Demonstrated
ownership and accountability
in completing tasks.
* Customer-focused
, proactive, and solutions-oriented approach.
* Keen interest in the
broadcast and media industry
.
* Ability to work
independently
and contribute to process improvements.
* Commitment to
continuous learning and self-development
.