Job Title: Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team, where you'll play a vital role in ensuring customer satisfaction by delivering exceptional technical support experiences.
About the Role:
* This is a challenging and rewarding opportunity for an experienced technical support professional who can provide top-notch assistance to customers via various channels.
* You will be responsible for troubleshooting, diagnosing, and resolving complex technical cases using your expertise in software applications and hardware platforms.
* Your primary goal will be to exceed customer expectations by providing timely and effective solutions to their technical issues.
Key Responsibilities:
* Resolve technical cases for customers by troubleshooting unexpected behaviors and answering technical questions.
* Provide customer support through various channels including phone, email, chat, and case updates.
* Diagnose and troubleshoot using diagnostic tools and expertise in software applications and hardware platforms.
* Collaborate with other teams to resolve more complex issues, utilizing creative problem-solving and a flexible, team-oriented approach.
Required Qualifications:
* Experience in UI development or support.
* Proficiency in two or more of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, or Mobile application development.
* Ability to read and debug Java and JavaScript code (experience writing JavaScript is a plus).
* Experience troubleshooting with browser developer tools.
* Advanced knowledge of cloud/web application components, with experience in Application Support.
* Scripting experience with languages such as JavaScript, Python, Perl, Unix Shell, or Windows Shell.
* Strong understanding of relational databases (e.g. MySQL, Oracle).
* Experience in Object-Oriented programming (Java preferred).
* Proficiency in Linux/Unix or Microsoft Server environments.
* Strong communication skills to clearly articulate complex technical solutions.
* Ability to manage case backlogs and multitask efficiently.
* Proven ability to work professionally with difficult customer issues and escalations.
Benefits:
* Fast-paced and dynamic work environment.
* Opportunity to work on a variety of technical cases.
* Chance to collaborate with cross-functional teams.
* Competitive salary and benefits package.
What We Offer:
* A collaborative and supportive team environment.
* The opportunity to develop your technical skills and expertise.
* A comprehensive training program to help you succeed in your role.
* A competitive salary and benefits package.