This position may sit in either Utrecht, Netherlands OR Dublin, Ireland.Summary: Manages day-to-day activities for specific service customers. This position will be responsible for being one of the points of contacts between large, identified client(s). Works with Area Services Managers on business development, budget planning and analyzing profits & loss statements.Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversees installation and service projects and work with the Service Manager at shops to arrange.Oversees the scheduling of customer installation projects working with the customer's team when needed.Oversee the scheduling of on-site service calls and requests for support from client(s).Responsible for keeping communications flowing between the leadership, Service, Engineering, Project Management and Sales, clients, and all other employees that need-to-know status information.Oversees administrative functions performed at responding Service Center(s), including billing, accounts receivable, and time tickets for completed customer work.Coordinates with Shop Service Manager(s) for scheduling of support resources when needed, as well as coordinating with Project Management for project support and Sales/DAS Sales for Strategic Sales staff as needed.Coordinates with Area Service Manager(s) for scheduling of support resources as needed.Coordinates with Project Management for project support as needed.Responsible and communicative in addressing open tasks in a timely manner.Collaborates with sales staff to develop new or ongoing business.Accompanies sales staff, project managers and engineering on customer calls as needed.Assists in designing systems to meet customer needs or when preparing project bids.Collaborates with Engineering and Strategic Business to review and validate all designs done internally or Designed By Others (DBOs).Responsible for verifying/identifying customer, AHJ, and/or carrier test requirementsReview, validate Service Project Scope for domestic and international projects and provide Service Labor Cost estimates.Develop a vetting system to validate subcontractors and their support capabilities. This would include reviewing scopes, quotes and bid for pricing.Collaborate with Service Technicians, Service Managers, Engineers, Project Managers and Post-Sale Technical Writer (PSTW) to develop technical documentation to include, but not limited to, Acceptance Test Plans (ATPs), Programming Guides, Commissioning Documents, Red-Line/As-Built's and Closeout Documentation (CoP).Responsible for Client Specific QA Program; Development, Adoption and AdherenceReview and provide inputs on Pre-Sale Project ProposalsVerify Technical Qualifications of assigned Service Personnel and SubcontractorsForecast, plan, schedules and secure training and certification courses for assigned service technical resourcesCreate Cell Data Test "UE Scripts"/"Scanner Templates" for Post-Processing activities including Post Processes Cell Data (Scanner and UE ); provided to Engineering for review/validationReviews, Analyzes and Validates RoIP, ERCES/ERRCS and Cellular Coverage Test Data for complianceProvides or secures reachback support for the Service Technicians to resolve technical issues.Responsible for System Staging coordination, scheduling and QA checklist completionResponsible for shipping, tracking and receipt of equipment at the project locationPerforms QA Reviews of Project Closeout Deliverables and Artifacts from Service, Engineering, Subcontractors, and Strategic Business.Coordinates Project CoP activities with Project Management Team and PSTWCollaborates with all internal departments that work on a project, to assist in developing technical documentation checklists from start to finish.Responsible for having a launch meeting with all the parties to determine the timeline and whom will be responsible for what tasks.Must be available for technician support, internal or external, to assist virtual on a process.Work closely with the closeout team once a project if finalized with a closeout checklist. Communicate back to the customer for satisfaction and the notification of completion.Performs customer service work as required.Performs computer service activities and obtains outside service as needed.Develops service maintenance opportunities with new and existing customers.Coordinates with and supports the Strategic Sales staff as needed.Other duties may applySupervisory ResponsibilitiesSupervises administrative support, installations, and technical operations for Day Wireless resources and Subcontractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including providing of daily work direction, approving absences or overtime, and recommending or approving personnel actions.Education and/or ExperienceAssociate degree (A.A.) or equivalent from two-year college or vocational school in electronics & wireless system repair; plus minimum four years related work experience in electronic communications repair; or equivalent combination of education and experience.Federal Communications Commission (FCC) Commercial License (General Radiotelephone Operator License/GROL)ETA-Certified Service Manager (CSM) is preferredOriginal Equipment Manufacturer (OEM) Certifications (Test Equipment, Data Platforms, Motorola, BDA/DAS) is idealDriver's License requiredPassport valid for travel outside the United States required