Job Title
Technical Product Manager
Duration
12 month Fixed term Contract
Location
Arklow Office
Key Responsibilities
* Platform Administration: Manage user roles, permissions, and organisational hierarchies within the Estate Management Portals; Provision sub-organisations and maintain access control protocols.
* Terminal Lifecycle Management: Oversee the full lifecycle of software releases and configurations within the terminal management system; Ensure seamless deployment and integration of new features and updates; Manage and optimise existing software configurations, driving continuous improvement and maintaining system stability across operational environments; Oversee software rollouts and collaborate with relevant teams to ensure successful implementation and ongoing maintenance; Onboard new terminals and manage physical and logical device records; Enable and manage parameters related to third‑party applications and value‑added services.
* API Operations: Monitor API usage and performance; Handle token refreshes, authentication errors, and versioning; Support secure API interactions for merchant, store, and device management; Handle API errors and investigate root causes to implement effective resolutions and work with relevant tech teams.
* Integration Support: Collaborate with technical teams to support integration with EU Systems; Ensure compliance with interface specifications and operational protocols.
* Documentation & Reporting: Maintain accurate records of system changes, configurations, and support activities; Contribute to user guides and operational documentation; Collaborate with the compliance team to ensure all software components and system configurations meet regulatory and internal compliance requirements.
Required Skills & Experience
* Familiarity with Android POS hardware and software environments.
* Understanding of API architecture and integration workflows.
* Experience with user access management and portal configuration.
* Strong troubleshooting and problem‑solving skills.
* Excellent communication and documentation abilities.
Location Expectations
The role offers a hybrid/flexible schedule with an in‑office expectation of three or more days per week and the flexibility to work outside the office location for the remaining days.
Benefits
We offer an exciting, fast‑paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Additional Information
This position is not eligible for visa sponsorship.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Posting may be closed earlier due to high volume of applicants.
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