Hotel Operations Manager
We are seeking a highly skilled and experienced Hotel Operations Manager to oversee the daily operations of our four-star hotel in Cork. As a senior leader, you will be responsible for driving quality, guest satisfaction, and profitability across all departments.
Key Responsibilities:
• Oversee all departments to ensure consistent delivery of high-quality products and services
• Drive quality through team leadership, guest feedback, and continuous improvement
• Maintain excellent standards across accommodation, public areas, events, and dining
• Develop the Food & Beverage offer in collaboration with the kitchen and service teams
• Ensure all IT systems are functioning and support the needs of the business
• Support sustainability initiatives and energy reduction efforts
• Maintain high standards in building upkeep and implement a robust maintenance plan
Sales & Marketing:
• Oversee the implementation of our sales and marketing strategy
• Maximise room yield and drive revenue across all departments
• Promote the F&B and events offering in-house and locally
• Grow the wedding and events business through proactive planning and client engagement
• Attend sales events and represent the hotel as needed, both locally and abroad
Finance:
• Lead budget and business plan development with the senior team
• Produce rolling forecasts and ensure all teams are informed and accountable
• Monitor payroll and departmental spend to ensure alignment with budgets
• Oversee procurement, capital projects, and stock management
• Review and respond to key reports including P&L, debtor listings, cash discrepancies, and KPI results
HR & Training:
• Promote a positive workplace culture with open communication and clear leadership
• Ensure full compliance with all training, HR policies, and employee development plans
• Support management training, succession planning, and appraisal processes
• Champion internal development programmes and continuous learning
• Foster high levels of motivation and engagement through regular feedback and recognition
Health & Safety:
• Ensure the hotel meets all health, fire, and food safety standards
• Oversee regular audits and ensure readiness for inspections
• Maintain and review risk assessments and ensure compliance with legislation
• Ensure effective accident reporting and follow-up
• Manage contractor compliance and safety documentation for maintenance and systems