About us
Concentrix is in the IT, Technology, and Finance industries. Being part of our team, you are able to enjoy:
* Employer Pension Scheme
* Private Health Insurance
* Life Assurance
* Employee Assistance Scheme
* Cycle to Work scheme
* Tax Saver Travel Scheme
* Continuous development planning
Job description
The Account Manager is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Must successfully manage the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.
Resolves moderately complex client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Explores various sales channels to improve sales performance. Assists in the preparation of sales forecasts, quotes, or negotiations.
Required Qualifications
* Aptitude to learn and optimize new technology and data
* Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
* Available to work on-site (office in Santry)
Desired Qualifications
* A minimum of 4 years' experience in an Account Manager position
* A minimum of 4 years' experience working in an IT or technical environment
Duties and Responsibilities
* Ensure client's customers are consistently satisfied with the client's products and services, and resolve escalated issues
* Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
* Evaluate the client's customer needs and propose potential solutions
* Serve as a single point of contact for the client customer and may coordinate the work of client service teams
* Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
* Responsible for managing sales territory and achieving monthly quotas
* Negotiate skillfully in tough situations
* Identify opportunities for additional product or service sales
* Use data to help influence buying/renewal process
Together, let's do something great
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
We are proudly one team, one company, One Concentrix and we invite you to join us