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At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover, and play. We need talented, energetic, passionate people to help us achieve this.
Job Title: Switchboard Administrator
The Switchboard Administrator will be responsible for the effective day-to-day operation of the service, ensuring high standards of customer service and seamless delivery within their areas to assist customers and staff efficiently and courteously.
Details:
* Reporting to: Switchboard Administrator
* Hours: Monday - Friday, 09:00 - 17:00
* Hours per week: 37
* Location: Citywest
Job Responsibilities
* Answering phones using a switchboard system, managing multiple lines, and interacting with the bank's central switchboard
* Promptly transferring incoming calls to the appropriate extension
* Operating communication systems such as Cisco, VX Maintain, and CAFM (Real Time)
* Supporting the team with administration and coordination of reactive works on-site, including logging tickets, quotes, and follow-up reports
* Raising requisitions for orders and other administrative duties
Qualifications
* Previous switchboard and helpdesk experience is desirable
* Flexible, diligent, and able to work independently or as part of a team
* Proficient in all Microsoft Office packages
* Excellent telephone manners and communication skills, as client liaison is critical
* Ability to complete tasks accurately and in a timely manner
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